All telecommunications companies are required by the FCC and State to protect person’s private information, there are even rules, laws, and in the eventuality fines that are assessed if telecom’s violate those rules and laws.

ATT - requires extra in regards to their employees for their customers.  Specific polices and procedures called a clean desk policy to prevent any person from being able to copy, or write down any information.

Verizon - although does not require a specific clean desk, they do require no cellphones on call center floor, cannot write down a customers information or transport it into any outside of the required environment

Frontier also is required to have polices and processes in place to prevent the leak, or hack of a customers private information.

FCC Rules the rules are obtained under the Telecommunications Act of 1996.  Below is a description of how the companies you are following handle customer PII, how the companies is doing to protect PII, what more can they do and what actions are recommended for the privacy of their customers PII (personally identifiable information).  FCC 16-148....

Personally identifiable information (PII) is any data that could potentially identify a specific individual. Any information that can be used to distinguish one person from another and can be used for de-anonymizing anonymous data can be considered PII.

This can be sensitive or non-sensitive. Non-sensitive PII is information that can be transmitted in an unencrypted form without resulting in harm to the individual. Non-sensitive PII can be easily gathered from public records, phone books, corporate directories and websites.

Sensitive PII is information which, when disclosed, could result in harm to the individual whose privacy has been breached. Sensitive PII should therefore be encrypted in transit and when data is at rest. Such information includes biometric information, medical information, personally identifiable financial information (PIFI) and unique identifiers such as passport or Social Security numbers.

The rules:  The best information under FCC Rules is adopt rules protecting consumer privacy using the three foundations of privacy—transparency, choice, and security.

I believe that the answer to the questions is Yes all three companies do enough; however a continued audit is done on a yearly basis to ensure that all of our customers are protected again those in our society that would try to circumvent the rules and laws.

Market Blogger1958